Terms & Conditions
- The agreement/ Terms & Conditions
The agreement between owner (called the Owners or we) and the person making the booking (called the Customer or you) is valid only after a completed booking form is received by the Owners together with the full payment (within 24 hours of the booking), by bank transfer(IBAN), and after the booking has been confirmed to the Customer by the Owners in writing with a "Confirmation Invoice". By completing the booking form the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between us and the Customer.
Prices are per villa. Villa prices are calculated to accommodate a maximum of two people per bedroom(max. six persons per villa). We guarantee that the price of your villa will not change after you have made your booking and we have issued a Confirmation Invoice.
- Paying for your holiday
Onceyou have made the booking you will be notified by email from us (check junk emails just in case). You will be required to pay the full amount within 24 hours. Payment can be done via bank transfer(IBAN). Please then send us your payment receipt so we can confirm the booking. If receipt is not sent within 24 hours of booking, or not paid we will automatically cancel the booking.
- What is Included in your villa price
- Free air-conditioning and wifi.
- All guest will have a beach towel, shower towel and face towel.
- Mid change - guests who are staying more than 10 days will have the linen changed and new sheets made up on the beds and fresh towels left for you.
- Pool cleaning is on Tuesdays and Fridays at 10:00am approx. the times may vary due to cleaning ALL the pools, to test the PH, fill up the pool and check that the chlorine levels are sufficient.
- Marios will call in to the house on Tuesday and Friday mornings. He will ring the bell to let you know he is there. However if there is no response he will let himself in the pool area to do his job.
- Complimentary welcome pack
- Special Requests
Mobile baby cots and high chairs available on request.
- Changes or Cancellations made by the Customer
Changes or cancellations made to the booking must be notified to the Owners in writing by the Customer. We will do our best to assist where possible with any reasonable changes made by the Customer, but they may not be possible. Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
- Changes or Cancellations made by the Owners
Most alterations or changes to confirmed holiday arrangements would be minor, for example small changes in inventory if necessary i.e. due to breakage by previous customers. We will always do our best to advise you of such changes.
In the unlikely event that circumstances beyond our control necessitate the cancellation of your holiday we shall endeavour to offer you alternative weeks or refer you to other owners of properties in the same area but would not take any responsibility for the new booking between you and the new Owners. Owners or Jane's Exclusive Property Rentals shall not be liable for any additional costs or compensation in relation to new/replacement bookings.
- Your Accommodation
Your accommodation is reserved for the exclusive use of the persons named on the confirmation invoice and no other person(s) may use the property, which is available from 3.00pm on your day of arrival until 11.00am on the day of your departure (unless otherwise agreed in writing).
Occasionally we may be subjected to both water & electricity cuts on the island, the Owners accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control, which are implemented solely by outside service providers, in the event of any supply disruptions please liaise directly with your Property Manager who will advise you accordingly & problem solve hopefully without any undue delays.
- Please respect this is a NON SMOKING VILLA!
The tenants agree not to smoke, nor to allow smoking inside the villa at any time. Ashtrays are provided outside the villa for smoking. If this is not strictly adhered to it will lead to a deduction from the damage deposit.
Any persons found to be taking any illegal substances, while in or around the property, causing concern for property owners, family, friends, neighbours etc. will be subjected to staunch police enquiries and will have to vacate the property with immediate effect.
- Damage Deposit
Seven days before you arrive you will be requested to pay 200 Euros a refundable security deposit"Damage Deposit" in lieu of any breakages, loss of contents or damage to the villa, which subject to the occurrence of either of the events listed in this clause shall be fully refundable and repaid to you after your departure from the accommodation & full property inspection. (Client's requiring refund of security deposit to country outside of receiving country will be responsible to cover any applicable bank transfer fees.)
*Please note it is the client's responsibility to forward their Account details, upon return of their holidays, to receive the refund of their security deposit. Deposits not reclaimed after 6 months from dept. date will be classed as null & void, non-refundable.
If you fail to bring to our attention any damage you may incur during your stay, it will be assumed that you were responsible for such damage & the replacement cost of damaged item will be deducted from your security deposit.
You are expected to use the facilities at the Property with care and are requested to report to us any accidental damage to the Property at the time of incident.
We ask that on departure you leave the Property in a clean and reasonable manner. We ask that prior to departure wash and clean the oven and BBQ after usage.
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, the cost will be subtracted from your damage deposit.
One complete set of keys to the Property will be supplied to you on arrival. A charge of 30.00Euros will be made for each set of keys not returned to us complete at the end of your stay.
All baggage and articles retained at the holiday accommodation are kept at the owners' risk. We are committed to offering you the best holiday accommodation available. However should the Customer have cause for complaint whilst on holiday the Customer should contact the Owners' local representative whose name and contact details are set out in the information file found inside villa and we shall use reasonable endeavours to rectify the problem save where circumstances are beyond our reasonable control.
Where members of your party stay beyond the time of 11.00am on the day of departure without the consent in writing of the Owners we reserve the right to invoice the Customer in respect of any additional days spent at the villa and any loss caused to the Owners as a result of disturbance made to other holiday makers who would have been using the villa had it not been for the late departure of your party.
We reserve the right to terminate your holiday in the event that your behaviour or that of a member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, our property management company, property or any third party. We cannot accept any liability for the behaviour of others staying at our accommodation.
- Force Majeure
We cannot accept liability in any circumstances where performance and/or prompt performance of our obligations is prevented as a result of war, riots civil strikes, terrorist activities, natural disasters, industrial disputes, fire, airport closure, nuclear explosion, adverse weather conditions, water or electrical failures. Building work and noise are sometimes unavoidable as the demand for new accommodation increases and there is always a possibility of building work or construction work in the area of your accommodation, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and refurbishment work may begin on a neighbouring property over which we have no control and in most cases, we are not given prior notice of.
The Owners/ Marketing Agents accept no responsibly or are liable for any compensation for these unforeseen disruptions beyond our control.
It is a requirement for the Customer and the members of his party to have adequate travel insurance and we strongly recommend that all visitors have this in place prior to their arrival.
We will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the tenant or any other person may suffer or incur arising out of or in any way connected with the letting or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property.
Children must be supervised at all times!
- Passports and Visas
A valid British Passport (name of passport to correspond with the name on your flight ticket) is necessary to visit Cyprus(pre-brexit). If you or a member of your party is not a British Citizen you should contact your Embassy to find out if you or a member of your party should obtain a Visa prior to your departure date. We are unable to accept responsibility for the failure of Customers to carry valid passports, visas, or driving licences.
DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER AND IS VALID FOR AT LEAST SIX MONTHS FROM YOUR RETURN DATE!
I have read the Terms and Conditions attached and accepted them. I am over 18 years of age and accept that my booking is for the holiday period stated above. I am willing to accept responsibility for any breakages and will vacate the property at the conclusion of the period above as agreed.
For queries or any problems property problems during your stay please call your Property contact number supplied with villa directions.
Further information & payment receipts will be sent to you about accessing villa keys, directions etc. a few days before arrival.
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Thank you & enjoy